How can we help?

Click 'Sign Up' in the top right corner. You can register with your email and password. After signing up, you'll be guided through a brief onboarding to set your learning preferences.

Go to the login page and click 'Forgot Password'. Enter your email address and we'll send you a reset link. The link expires after 1 hour for security.

Contact support to change your account role. Roles determine what features you can access — students can enroll in courses and buy books, while facilitators can create and manage courses.

Browse our course catalog, click on a course you're interested in, and click 'Enroll Now'. Some courses are free, others require payment. Once enrolled, you'll have lifetime access to the course materials.

Currently, course videos can only be streamed online. We're working on offline downloads for a future update. PDF materials can be downloaded from the lesson page.

Your progress is automatically tracked as you complete lessons. Visit your Dashboard to see your overall progress, completed courses, and upcoming deadlines. Each lesson marks as complete when you've watched 90% of the video.

Yes! Once you complete all lessons and pass the final exam (if applicable), you can generate a certificate from your Certificates page. Certificates include a unique verification code.

Some courses include a final exam. You'll see the exam listed in the course curriculum. Exams have a time limit and a pass score. You may have limited attempts — check the exam details before starting.

Browse our bookstore, click on a book, and click 'Add to Cart'. Proceed to checkout and complete payment. Digital books are available for immediate download after purchase.

We accept credit/debit cards, bank transfers, and mobile money through Paystack and Flutterwave. All payments are processed securely — we never store your card details.

After purchase, go to your Library page. You'll see all your purchased books with download links. Each download link is unique and expires after 7 days for security.

Digital books and courses are non-refundable once accessed. If you experience a technical issue preventing access, contact support within 24 hours of purchase and we'll resolve it.

Digital books are PDF files available for immediate download. Physical books are printed and shipped to your address — delivery typically takes 3-5 business days within Nigeria.

Yes. We use Paystack and Flutterwave — PCI DSS compliant payment processors. Your card details are never stored on our servers. All transactions are encrypted end-to-end.

This is rare but can happen due to network issues. Check your Orders page first — the payment may have been verified automatically. If not, contact support with your payment reference and we'll resolve it within 24 hours.

Yes! Enter your coupon code at checkout. The discount will be applied automatically. Coupons have specific terms — check the coupon details for validity and restrictions.

Some courses offer subscription-based pricing (monthly, quarterly, or yearly). Check the course pricing page for subscription options. One-time purchases are paid in full.

Go to Settings from your Dashboard. You can update your name, email, phone, and profile photo. Changes to your email require verification.

Go to Settings > Notifications. You can enable email notifications for course updates, order confirmations, and promotional offers. Push notifications can be enabled in your browser settings.

Yes, go to Settings > Account > Delete Account. This action is permanent and cannot be undone. All your data, including course progress and purchases, will be permanently removed.

Go to Settings > Privacy > Export Data. You'll receive a download link via email containing all your data in a machine-readable format, as required by data protection regulations.

1. Check your internet connection 2. Try a different browser (Chrome recommended) 3. Disable browser extensions that might block video 4. Clear your browser cache 5. Try lowering the video quality in the player settings If the issue persists, contact support with your browser and device info.

This usually means the payment was interrupted. Check your Orders page — the payment may have gone through. If not, try again with a stable internet connection. If your card was charged, contact support with the transaction reference.

Try these steps: 1. Refresh the page (Ctrl+Shift+R for hard refresh) 2. Clear browser cache and cookies 3. Try incognito/private browsing mode 4. Check if our status page shows any ongoing incidents 5. Try a different network connection

If you're seeing 'Invalid email or password', try resetting your password. If that doesn't work, your account may be temporarily locked after too many failed attempts — wait 15 minutes and try again. Contact support if the issue continues.